Warranty

WARRANTY TERMS AND CONDITIONS
All Francesca pieces come with a warranty of three (3) months. Our Noir and watch ranges have a warranty of twelve (12) months. Our warranty is only valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.


Proof of purchase is required in order to claim warranty. To claim warranty please bring your proof of purchase and Francesca piece in store or email us at hello@francesca.com.au to arrange an assessment. Francesca pieces are delicate by nature and therefore should be worn with care. Please see the care instructions below.   


WATCH WARRANTY
Your Francesca watch is a Japanese quartz movement, stainless steel casing and 5ATM water resistance. Your Francesca watch comes with a one (1) year warranty from the date of purchase. The warranty does not cover damage resulting from improper handling, lack of care, accidents including scratching, bouncing, falling, or normal wear and tear. Please note that the warranty does not cover colour change due to general wear and tear, defects of internal or external components due to contact with water.
Your Francesca watch is 5ATM, which means they can only be subjected to light splashes or moisture. We advise against wearing the watch during activities such as showering and swimming; events which the watch can be exposed to more than minor splashes. The warranty will be voided in the case a third party performed repair works or other works on the watch without first contacting Francesca and obtaining approval. 
 
CHARM WARRANTY
If you are buying a charm please note that it must be added to a Francesca Create base piece only to ensure your warranty is valid. A Francesca staff member will help secure it to your piece, alternatively if you do not have access to a store please email us hello@francesca.com.au for further instructions. If at any stage you see a gap in the jumpring fastening your charm to your piece, please contact us or pop into store to have this tightened.
Please note that loss of charm and colour change are not covered under your warranty. If a charm is put on a piece outside of the Francesca Create collection, this voids all pieces involved.    


CONSUMER LAW
All Francesca pieces come with a warranty of 3 months and our Noir and Watch ranges have a warranty of 12 months. Our warranty will only be valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. Francesca pieces are delicate by nature and therefore should be worn with care. When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;

(b) are not acceptable in appearance and finish;

(c) have defects;

(d) are unsafe; or

(e) are not durable.

Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.

The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

If you have any enquiries please email us at hello@francesca.com.au

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The three month/one year limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.  

To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

 
PRIVACY & SECURITY
For Francesca Collections data privacy is an elementary concern – we want to ensure at all times that your privacy is, and remains, protected when using our online shop.

You can always browse our Francesca Online Shop without providing any of your personal information. Francesca Collections adheres to all legal stipulations relating to data privacy, particularly the guidelines pursuant to the Australian Privacy Act 1988.

We collect personal information in the normal course of providing services for our customers. These services include:

  • Issuing a Customer gift voucher
  • Processing lay-by purchases
  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Processing credit card purchases
  • Processing cheque purchases
  • Issuing tax invoices
  • Accepting gift voucher purchases

Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.

WEBSITE AND CREDIT CARD SECURITY
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. Francesca Collections uses SecurePay as its payment platform and we assure all your financial information is processed in a guaranteed and secure platform.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active.
You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https rather than just http. It is important for you to protect against unauthorised access to your password and your computer.
Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Francesca cannot be held responsible for the actions of any third-party web sites.

SECURITY
We understand the importance of your information and we treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
If you have any questions, please do not refrain from contacting us at hello@francesca.com.au  

OWNERSHIP OF CONTENT AND TRADEMARKS
Our Site provides information about our company and the products and services we offer. The Site and all of its content, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned and copyrighted by us or licensed to us by third parties. The use of any Content or trademarks without the written permission of the relevant Content or trademark owner is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution. Nothing contained in this Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademarks displayed on this Site without our prior written permission.