About the program

Every dollar you spend, you will be rewarded with one point! You can then save and redeem these points for a voucher to use towards future purchases! There are also other easy ways you can earn points, all of which can be found in the 'ways to earn' section of our 'Franc Rewards' icon.

How to sign up

To join our loyalty program and start earning points you will first have to create an account with us. You can do this here.

How to redeem points

Redeeming your points is easy! Once you have enough points to redeem, the rewards will appear in your 'Franc Rewards' icon. Click ‘redeem reward’ - this will provide you with a voucher code to be used within 6 months. Once you redeem a reward you points will automatically be deducted.

To use your voucher, you need to enter the code at checkout in the ‘gift card or discount code’ section at checkout.

Terms & Conditions

Loyalty rewards are not able to be used in conjunction with other discount offers or promotions. Only one loyalty voucher may be used at a time. If two vouchers are used, the system will override to accept the most recent input at the time of checkout.

Loyalty vouchers are only able to be used on purchases of $50 and above.

All individual conditions of loyalty vouchers will be stated under the voucher code on the reward link.

Customers who are inactive for a period of 6 months or longer will receive an email notifying them of points expiry. To continue accruing points to your current balance, you must make a purchase or redeem a reward every 6 months. Once a purchase or reward redemption has been made, your points validation extends by 6 months.

30 days before your points expire you will receive an email notification, and a reminder again the day before they expire!

Help, I can't log in!

To use your loyalty points you must ensure you have created your Francesca account. You can do this through the 'My Account' tab on the top right of your screen.

Once you have set up your account you can start redeeming your points!

If you need your password reset, contact our team here. We will send you a link to complete this!