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Chat with us
You can live-chat with us between 9:00am and 5:00pm weekdays! Our online assistant, Frankie is available 24/7 for general enquiries. Start your message in the black chat icon, on the bottom right of the website! If Frankie is unable to help, you can be transferred to our team during business hours, or create a support ticket for us to get back to.
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Contact Us
Our Care Team Operates from 9am-5pm Monday to Friday. We will endeavour to respond to your email within 1 business day. (Please note that our office is closed on Tasmanian Public Holidays and weekends).
Your message will be replied to as an email - sometimes our replies can be sent to your spam or junk inbox, so be sure to mark our email address as ‘not spam’ to ensure you are receiving our responses.
Email us at: hello@francesca.com.au
Urgent enquiries only, contact our Customer Care team by phone: 0485 865 082
(Phone operating hours 9am-5pm Monday - Friday)