Terms & Conditions

We run different sales and promotions all throughout the year. If there are specific conditions  to a specific sale or promotion/giveaway, we will list these conditions separately.

Sales and promotions are not run in conjunction with one another, and therefore only 1 offer can be claimed at a time.

Returns are not accepted on sale or promotional items, unless deemed faulty through the manufacturing process.

If a discount code is required for the sale or promotion, only one discount code is able to be used at a time at checkout, including loyalty reward vouchers. Any secondary discount codes applied will override the previous code used, and only one will be accepted.

Shipping charges may apply during sales and promotional periods, outside of our general postage fees.

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FREAKY FRIDAY Find the products online that have been heavily reduced (indicated by the 'Freaky Friday' sash on the product image). No exchanges or refunds. The price is as marked. Promotion ends at 11:59pm 1st December, 2023. Only available while stock lasts. Processing timeframes may increase due to the sale.

COSMETIC BAG GIFT WITH PURCHASE Free cosmetic bag on orders $200! Free gift MUST be added to cart, and will appear at checkout at $0 for all eligible orders. Promotion running from 12:00pm 1/12/23 while stocks last! Processing times may increase due to high volumes of orders.

SURPRISE DELIGHT - FREE STUDS Free gift will be manually added by our dispatch team on orders placed between 1pm and 3pm and metal tones will be chosen at our discretion. AEDT 27th November 2023 or until stock lasts. No exchanges or returns on free gift. Not to be redeemed in conjunction with any other offer. Processing times may increase due to high volumes of orders. Online only.

BLACK FRIDAY SALES Promotion starts 12:00am 21/11/23 AEDT. 15% off storewide* PLUS free gift with purchases on orders over $250. Discount code automatically applied at checkout. Free gift must be added to cart to be redeemed - will appear at checkout when requirement is met. No exchanges or returns on sale or promotional items. Free gift is only available whilst stock lasts. Discount excludes the Advent Calendar, Christmas promotional items (Baubles and BonBons), charity items, gift cards and collaboration pieces (eg. Em Carey pieces). Processing times will increase due to high volumes of orders. Sale ends 11:59pm AEDT 27th November 2023. Cannot be used in conjunction with any other offer.

MYSTERY PRODUCTS Unless otherwise specified in the product name, all mystery products will be random selection, and can be in any metal tone. Products will be selected during the dispatch process and will not be catered to specific customer requests. Please not that Mystery Products (including studs, bracelets, charms etc) are not able to be returned, due to the nature of heavily discounted promotions.

15% OFF BESPOKE 155 off Lockets and ETCH pieces! Discount code automatically added to cart on valid items within the locket and etch collection. Offer not available on the app. No exchanges or returns on sale items. ETCH items not available for engraving in stores. Processing times may increase due to high volumes of orders. Promotion running from 12:00am 10/11/23 AEDT until 11:59pm 12/11/23 AEDT, or while stocks last!

CHRISTMAS BRACELET BAUBLES Bracelets inside baubles will only be sold in either Silver or Gold size Medium! Bracelets are not able to be returned for credit or refund unless deemed faulty. Bracelets will be accepted for resizing if required from January 1st 2024.

ADVENT CALENDAR No returns or exchanges on the Advent Calendar as this is a promotional item for Christmas. Re-sizing of the hand-made bracelets will be allowed from January 1st 2024 if the wrong size has been purchased.

The Advent Calendar falls under a separate contractual 3 month warranty where a credit or refund to the RRP of the product will be processed if items are deemed faulty by manufacturing.

BRIDAL PARTY OFFER Offer applies exclusively to the Bridal collection, online and in stores! BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Loyalty rewards are not able to be used in conjunction with any other promotion or discount. Loyalty rewards vouchers can only be used on purchases of $50 or more.You must remain active on your loyalty account every 6 months for your loyalty points to remain valid. Keep your account active by making a purchase or redeeming a reward! BRIDAL PARTY OFFER Offer applies exclusively to the Bridal collection, online and in stores! BUY 2 - 5% OFF CODE: BRIDALPARTY5

BUY 3 - 10% OFF CODE: BRIDALPARTY10

BUY 4 - 15% OFF CODE: BRIDALPARTY15

Lucky Dip items purchased are not able to be returned unless faulty due to the manufacturing process. They are heavily discounted items, therefore sales conditions apply. They are ‘mystery’ by nature of this promotion and cannot be exchanged or returned due to change of mind.

Our gift cards and store credits have an expiry of 3 years from the date of purchase (gift cards) or from the date of issue (store credits).Gift cards and store credits can be used at any time within the valid time frame, including sales and promotional periods. Simply enter the gift card or store credit number in the discount code/gift card section at checkout.Gift cards are treated as cash, and will not be replaced if lost or stolen, and are non-refundable.

Pre-order items have an approximate shipping time of 8 weeks from the date of purchase, however all estimated dispatch times will be included in the product description.

If your order contains other pieces in addition to a pre-order item, your full order will be held and shipped together with your pre-order piece. If you are wanting other pieces sooner, we recommend placing separate orders.