Shipping & Delivery

Once you receive your tracking notification email, you can track your order here!

You may find it handy to manage your deliveries, by downloading the Australia Post ‘MyPost’ app on the App Store or Google Play here.

We are busy dispatching your orders Monday to Friday!

Please be sure to note if your item is a pre-order item, a locket or piece from our ETCH Collection, as these items have specific processing times. These timeframes will be advised within the product description.

* During peak times (promotional sales, public holidays and celebratory periods) please allow up to 4-6 business days to receive your shipping confirmation email, or ready to collect SMS.

PLEASE NOTE WE DO NOT HOLD OR DELAY PARCEL POSTAGE AT CUSTOMER REQUEST.

AUSTRALIA POST

Orders under $100.00

- $4.99 standard shipping (6-8 business days Australia wide*)

- $9.99 express shipping (2-3 business days Australia wide*)

Orders over $100.00 will be eligible for FREE standard shipping (except during advertised promotional times where shipping rates apply - see Terms and Conditions)

*depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receiving

Australia Post International Shipping

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Francesca is not liable for these costs. All prices shown on the website will be in $AUD.

New Zealand

- $10 AUD express shipping (2-5 business days*)

- FREE for orders over $200 AUD

All Other Countries sent via EXPRESS
United Kingdom- 5-7 business days*
United States- 4-8 business days*

- $15 AUD express shipping (10-15 business days*)

- FREE for orders over $200 AUD

*depending on receiving location - we recommend checking the Australia Post website for more information https://auspost.com.au/

In Store Collections ready for pick up within 1 business day.*

$2 service fee! Only available for HOBART customers! You will receive an SMS and shipping confirmation when your order is ready.

Any Collect in store orders that are not collected by 4 weeks post fulfilment will be cancelled. The total order amount will be refunded to your original payment method, this may take 7-10 business days. Collect in store Customers will receive a reminder email at 2 weeks, and a final email at 4 weeks to advise of cancellation if uncollected. This policy excludes personalised and charity pieces.

*Processing times for Local Pick Ups do not apply for bespoke items - these pieces have their own processing time outlined in the product description.

To our Melbourne customers, please note we are working on a pick-up in store option for you - We hope to make this possible for you in the near future!

Francesca is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.

Francesca is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Francesca is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  Please note we do not hold or delay parcel post at customer request.

INTERNATIONAL PARCELS;  the prices quoted do not include local sales taxes or import duties, which may be charged to you upon entry to your country. Francesca are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. Francesca will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.

Shipping Protection Fee

Our Shipping Protection fee is available at checkout for $2.95AUD. Purchasing this extra coverage provides a guarantee that your order will be replaced or refunded by Francesca in the case your parcel is stolen, misplaced, damaged or lost during transit by Australia Post. Your parcel must be deemed lost or damaged by Australia Post in order for this protection cover to be warranted. Your shipping protection excludes any loss or damage to your parcel outside of Australia Post's hands, it also excludes damage or loss resulting from essential information missing on the parcel (e.g. incorrect address submitted by customer). Francesca is not notified by Australia Post in the event of a parcel being damaged or lost, it is the responsibility of the customer to reach out to investigate. Your shipping protection does not cover any costs associated with your parcel being returned to sender. This fee is non-returnable/refundable in the case of exchange/product return.