Product Care

Sterling silver is perfect for those who want to wear their pieces everyday! You will know sterling silver by the signature ‘925’ stamp on your item.

Tarnish or oxidation will occur over time for most pieces of jewellery. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide (air-exposure to metal). See FAQ 'Tarnishing'.

To care for your piece, simply polish with a silver polishing cloth (available for purchase here and in store), or dip it in a gentle silver cleaning solution. A simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish.

Gold and silver plating is a method of bonding a thin layer of liquid gold or silver onto the surface of another metal, such as sterling silver or brass, by electrochemical plating. Francesca pieces are of the highest quality with plating thickness varying from 2 to 3 microns.

Wear in plating is subject to change due to the acidity of the wearer's skin and exposure to products such as perfumes, moisturisers, tans or cleaning products. Wear in plating is not a manufacturing fault, as it depends on the wearers environment.

The length of time that plating will last varies to each individual, as plating will naturally wear down over time. If you have not worn a plated item before we recommend researching this prior to purchasing.

With the elegance and beauty of gold, gold filled jewellery is a long wearing alternative to solid gold - without the price tag! Featuring a layer of 14k solid gold bonded to brass, our gold filled collection may be worn everyday without tarnishing. To care for your piece, avoid wearing it in water or exposing it to chemicals. Clean it using warm water and a soft cloth.

Unlike many other metals, gold will never tarnish or fade, making it perfect for everyday wear. To care for your piece, simply polish it with a gold polishing cloth (available for purchase here or in store), or dip it in warm water using a mild detergent. Please avoid swimming in chlorine or saltwater, and limit  any contact with harsh chemicals as this can damage the soft metal.

Our bracelets are hand-beaded in our Hobart studio. We use industrial strength elastic, or industrial jewellery wire to create our hand-made products. We recommend reading the full product description to understand the materials used to create your piece.

To clean your semi-precious stones, gently wipe them with a damp cloth. Natural products (such as semi-precious stones) will take on moistures from their environment, so please avoid wearing them in water or exposing them to detergents, chemicals, tans, perfumes, and soaps.

Semi-precious stones are subject to change over time, this is normal wear for a natural product. Exposure to light, chemicals and regular wear can change the colour and appearance of your pieces.

Diamonds and other stones set into solid gold or sterling silver can be cleaned in warm water with a mild detergent solution, or by a professional jeweller. Please take care when wearing rings, as any activity that may cause the band to become misshapen will affect the setting. This may result in the loss of stones. Misshapen pieces are deemed wear and tear and are not covered under warranty.

Tarnish occurs for many reasons and is subject to the environment of the wearer. Tarnish is not a manufacturing fault as it can be caused by many different things, such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones' skin acidity can cause metals to tarnish.

Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide (air exposure). We recommend storing your pieces in a purpose-made jewellery box.

A simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish.

You can purchase polishing cloths on our website to gently clean your pieces from tarnish.

We do not recommend polishing your plated pieces too often, as this can contribute to wear in the plating.

Harsh chemicals will affect  the color of your pieces; please only use recommended jewellery cleaning products, and only use on solid metals such as sterling silver or solid gold.

Always read the product description on your pieces for the full list of materials, to ensure suitable use of cleaning products.

We recommend not to store your jewellery in the boxes you receive it in, these are designed for transport and not long-term use. A purpose designed jewellery box is best to prevent your pieces from oxidising as quickly (see FAQ 'Tarnishing'). We have jewellery boxes available to purchase here  to keep your pieces safe.

All Francesca Jewellery is lead and nickel free!

Please note that Francesca does not take responsibility for any allergies or reactions that occur whilst wearing our pieces. We highly recommend researching product materials prior to purchasing.

Black metal discolouration is a common effect of tarnishing due to ones’ skin acidity! This is easily removed with a jewellery polishing cloth.