Francesca offers a broad range of engravable products and engraving services. We use state of the art technology to laser engrave your chosen items with monograms, quotes, names, dates and illustrations.
Due to the level of customisation, Etch orders have a 2-3 day processing time. Please allow for extra time during promotional periods.
Your product may differ from the preview provided. Fine hairline scratches may be present after engraving due to processing. If wearing with other charms or items of jewellery, scratching may occur due to the nature of the material; this is not covered under manufacturing warranty.
Francesca is not responsible for editing submitted images for Illustrate pieces. Our team will engrave your piece as per your uploaded request. Font sizes are edited at our discretion for best fit on Etch pieces unless stated otherwise.
WARRANTY & TERMS OF PURCHASE
There are strictly no returns or exchanges on engraved items due to the level of customisation. Our team will do all they can to ensure your order is perfect, though we cannot guarantee order changes or edits can be made after purchase. Your order must be 100% correct prior to checkout, if you need assistance before placing your order please reach out to us via live chat or phone (Monday-Friday 9am-4pm).
Francesca does not accept the submission of profane language or imagery . Your order will be cancelled from our system if the engraving request goes against these guidelines.
There is a 3 month manufacturing warranty on Francesca pieces; this covers only faults that may occur due to the manufacturing process. Please see our extended warranty & terms here* If your Etch piece is engraved outside of Francesca it automatically voids this warranty. Additionally, Etch charms and pendants worn on non-Francesca bases do not qualify for our offered warranty.
*Extended Terms & Conditions can be found here