- Myself
Wanted to love them but…
I really wanted to love these. I got them 2 weeks ago, have worn them once and went to pop them in for a second time and they wouldn’t ‘click’ in. Turned out the bar that ‘clicks’ in was out of shape, super easy to push back into place(still slightly bent out of shape)… but if it’s easy to mould it surely will break soon. That’s only after one wear. I’m pretty disappointed because I loved how they sat on my ear.
Quality |
Rated 2 out of 5
|
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Design |
Rated 5 out of 5
|
Francesca Jewellery
Hi Liza,
Thanks so much for leaving a review!
We are so sorry to hear this is happening. Due to the nature of these designs being soft metals, we may inadvertently move the posts on our hoops when popping our earrings in. Moving the post ever so slightly can cause the hoop to not catch on to the latch point of the post! This is very easy to fix however - if you are able to use your finger gently lift the post that goes through your ear, this helps to move the piece back into place so it catches again.
Please reach out to our Customer Care team at hello@francesca.com.au if you have any further issues. Our team would love to assist you! xx