We know you’re excited to get your Francesca pieces as quickly as possible, which is why we ship orders out during our business days from our studio in Hobart, Tasmania. You will receive a shipping confirmation email once your parcel has been collected by Australia Post/DHL.

All shipping costs (intrastate, interstate and international) are calculated after any coupon, discount code or promotion is applied.

All orders must be signed for upon delivery and we are unable to accommodate requests for items to be left unattended.

Order Tracking

Once you receive your tracking notification email, you can track your order here!

You may find it handy to manage your deliveries, by downloading the Australia Post ‘MyPost’ app on the App Store or Google Play here.

For international tracking, please visit DHL. Or create a DHL+ account to view and make changes to your delivery here.

Processing Times

We are busy dispatching your orders Monday to Friday! Orders placed before 12pm weekdays will receive same day dispatch*

Please be sure to note if your item is a pre-order item, a locket or piece from our ETCH Collection, as these items have specific processing times. These timeframes will be advised within the product description.

* During peak times (promotional sales, public holidays and celebratory periods) please allow up to 5 business days to receive your shipping confirmation email, or ready to collect SMS.

Shipping within Australia

AUSTRALIA POST

Orders under $100.00

- $4.99 standard shipping (3-14 business days Australia wide*)

- $9.95 express shipping (1-4 business days Australia wide*)

Orders over $100.00 will be eligible for FREE standard shipping (except during advertised promotional times where shipping rates apply - see Terms and Conditions)

Orders over $150.00 will be eligible for FREE Express shipping (except during advertised promotional times where shipping rates apply - see Terms and Conditions)

*depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receiving

Shipping Internationally

DHL INTERNATIONAL EXPRESS

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Francesca is not liable for these costs. All prices shown on the website will be in $AUD.

New Zealand

- $10 express shipping (1-2 business days*)

- FREE for orders over $150

All Other Countries

- $15 express shipping (2-5 business days*)

- FREE for orders over $200

*depending on receiving location - we recommend checking the DHL website for any delivery delays within your area https://mydhl.express.dhl/index/en.html

Collect-In-Store

FREE - Only available for HOBART customers! you will receive an SMS and shipping confirmation when your order is ready.

To our Melbourne customers, please note we are working on a pick-up in store option for you - We hope to make this possible for you in the near future!

Bulky items (Stacker Jewellery Box)

Our Stacker Jewellery Box has a flat rate shipping of $10.00 within Australia and $20.00 standard Internationally. This product is not available for any free postage promotion.

Shipping & Delivery Policy