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Product Care and Warranty

FRANCESCA WARRANTY:  

All Francesca pieces come with a warranty of 3 months and our Noir range has a warranty of 12 months. Our warranty will only be valid if the jewellery is proven by our jewellers to be defective due to the manufacturing process.  Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or Repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. Francesca pieces are delicate by nature and therefore should be worn with care. Please see the care instructions below.  When a good is repaired or replaced under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

 
WATCH WARRANTY:
Your Franc watch is a Japanese quartz movement, stainless steel casing and 5ATM water resistance.  Your Franc Watch comes with a 1 year warranty from the date of purchase. The warranty doesn’t cover: Damage resulting from improper handling, lack of care, accidents including scratching, bouncing, falling, or normal wear and tear. Defects of internal or external components due to contact with water or moisture.
Your Franc Watch is 5ATM, which means they can only be subjected to light splashes/moisture. We would advise against wearing the watch during activities such as showering and swimming, during which the watch can be exposed to more than minor splashes. The warranty will be voided in the case a third party performed repair works or other works on the watch without first contacting Francesca and obtaining approval.

CHARM WARRANTY:

If you are buying a charm please note that we suggest it be added to a Francesca Create base piece only as this will ensure your warranty in valid. A Francesca staff member will help secure it to your piece or if you do not have access to a store member please email us sales@francesca.com.au for further instructions.  

If at any stage you see a gap in the ring fastening your charm to your piece please contact us or pop into store to have this tightened.

Not covered under your warranty:

  • Loss of charm
  • Colour change
  • Charm if it is put on a piece outside of the create collection
How to claim warranty on your Francesca piece: 
Proof of purchase is required in order to claim warranty. To claim warranty please bring your proof of purchase and Francesca piece in store or email us at sales@francesca.com.au to arrange return. 
 

HOW TO CARE FOR YOUR FRANCESCA PIECES:

Sterling silver pieces:  
Our sterling silver collection is perfect for every day wear. All sterling silver will oxidise slightly and tarnish over time. To clean, lightly wipe with a damp cotton cloth or sterling silver polishing cloth. Please contact us or visit us in store if you would like a Francesca polishing cloth. 

 

Gold plated pieces: 
Gold plating is a method of depositing a thin layer of gold onto the surface of another metal such as sterling silver by electrochemical plating. The plating thickness on Francesca pieces is 2 microns thick. Tarnishing is subject to change due to the acidity of the wearers skin, care habits and exposure to salty air, skin creams, hairspray, chlorine and other chemicals. To prolong the life of your gold plated jewellery, avoid contact with water and chemicals (such as detergents, soaps and perfumes). To clean, lightly wipe with polishing cloth. Tarnishing is not a manufacturing fault and if you would like to a piece which can be worn every day without tarnishing we recommend our Noir Solid gold range. 

 

Pearl Jewellery
To clean pearls, gently wipe them with a soft, damp cloth. Avoid exposure to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and/or discolour your pearls

 

Solid gold and diamond jewellery
Your solid gold jewellery is great for every day wear! Your solid gold and diamond pieces can be cleaned in a jewellery dip cleaner or in warm water using a mild detergent. You can also use a gold polishing cloth to clean your pieces, these may be available in store subject to availability. 
14 carat gold reflects the gold content of the metal used, 14 carat gold contains 58.5% pure gold.  

  

CONSUMER LAW:  

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.  
To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

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