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FRANCESCA WARRANTY:  

All Francesca pieces come with a warranty of 3 months and our Noir range has a warranty of 12 months. Our warranty will only be valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or Repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. Francesca pieces are delicate by nature and therefore should be worn with care. Please see the care instructions below.  When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

 
WATCH WARRANTY: 

Your Franc watch is a Japanese quartz movement, stainless steel casing and 5ATM water resistance. Your Franc Watch comes with a 1 year warranty from the date of purchase. The warranty doesn’t cover: Damage resulting from improper handling, lack of care, accidents including scratching, bouncing, falling, or normal wear and tear. Defects of internal or external components due to contact with water or moisture. Your Franc Watch is 5ATM, which means they can only be subjected to light splashes/moisture. We would advise against wearing the watch during activities such as showering and swimming, during which the watch can be exposed to more than minor splashes. The warranty will be voided in the case a third party performed repair works or other works on the watch without first contacting Francesca and obtaining approval. Please note that this includes battery replacements.

CHARM WARRANTY: 

If you are buying a charm please note that we suggest it be added to a Francesca Create base piece only as this will ensure your warranty is valid. A Francesca staff member will help secure it to your piece or if you do not have access to a store member please email us sales@francesca.com.au for further instructions. If at any stage you see a gap in the ring fastening your charm to your piece please contact us or pop into store to have this tightened.

Not covered under your warranty:

  • Loss of charm
  • Colour change
  • Charm if it is put on a piece outside of the create collection
How to claim warranty on your Francesca piece: 
Proof of purchase is required in order to claim warranty. To claim warranty please bring your proof of purchase and Francesca piece in store or email us at sales@francesca.com.au to arrange return. 
 

HOW TO CARE FOR YOUR FRANCESCA PIECES:

STERLING SILVER: Valued for its versatility and beauty, sterling silver may be worn everyday without fading. All sterling silver will oxidise slightly and tarnish over time. To care for your piece, simply polish it with a silver polishing cloth or dip it in a gentle silver cleaning solution. Silver is a delicate material, so remember to treat your piece with love. Please contact us or visit us in store if you would like to purchase a Francesca silver polishing cloth. 

GOLD/SILVER PLATED: Gold/silver plating is a method of bonding a thin layer of liquid gold/silver onto the surface of another metal; such as sterling silver or brass, by electrochemical plating.  Francesca pieces are of the highest quality with plating thickness varying from 2 to 3 microns. To care for your piece, avoid wearing it in water and take care when using perfume, foundation, tanning products and lotion. Tarnishing is subject to change due to the acidity of the wearers skin, and exposure to such products. Tarnishing is not a manufacturing fault and if you would like to a piece which can be worn every day without tarnishing we recommend our Noir Solid Gold range. 

GOLD FILLED: With the elegance and beauty of gold, gold filled jewellery is a long wearing alternative to solid gold without the price tag! Featuring a layer of 14k solid gold bonded to brass, our gold filled collection may be worn everyday without tarnishing. To care for your piece avoid wearing it in water or exposing it to chemicals. Clean it using warm water and a soft cloth.

SOLID GOLD: The metal of royals, gold has long been revered for its rarity and timeless beauty. Unlike many other metals, gold will never tarnish or fade, making it perfect for everyday wear. To care for your piece, simply polish it with a gold polishing cloth or dip it in warm water, using a mild detergent. Please avoid swimming in chlorine or saltwater and all contact with chemicals.Gold is a delicate material, so remember to treat your new piece with love. Please contact us or visit us in store if you would like to purchase a Francesca solid gold polishing cloth.

SEMI-PRECIOUS STONES: To clean your semi-precious stones, gently wipe them with a soft, damp cloth. Avoid wearing them in water or exposing them to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and/or discolour the stones. 

   

CONSUMER LAW:  

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.


The three month/one year limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.  


To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

 

PRIVACY & SECURITY

 
For Francesca Collections data privacy is an elementary concern – we want to ensure at all times that your privacy is, and remains, protected when using our online shop.
You can always browse our Francesca Online Shop without providing any of your personal information. Francesca Collections adheres to all legal stipulations relating to data privacy, particularly the guidelines pursuant to the Australian Privacy Act 1988.
We collect personal information in the normal course of providing services for our customers. These services include:
  • Issuing a Customer gift voucher
  • Processing lay-by purchases
  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Processing credit card purchases
  • Processing cheque purchases
  • Issuing tax invoices
  • Accepting gift voucher purchases
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
Website and Credit Card Security
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. Francesca Collections uses SecurePay as its payment platform and we assure all your financial informstion is processed in a guaranteed and secure platform.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active.
You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https rather than just http. It is important for you to protect against unauthorized access to your password and your computer.
Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Francesca cannot be held responsible for the actions of any third-party web sites.
Security
We understand the importance of your information and we treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
 
If you have any questions, please do not refrain from contacting us at sales@francesca.com.au        
 
 
Ownership of Content and Trademarks

Our Site provides information about our company and the products and services we offer. The Site and all of its content, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned and copyrighted by us or licensed to us by third parties. The use of any Content or trademarks without the written permission of the relevant Content or trademark owner is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution. Nothing contained in this Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademarks displayed on this Site without our prior written permission.

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