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SALE COLLECTION CONDITIONS - No returns, exchanges or refunds on discounted items unless deemed faulty. Afterbae sales excludes Noir Collection.

 

CAN I HAVE MY BRACELETS ADJUSTED?

Yes, most of our beaded bracelets can be made smaller or larger for no extra cost within our 14 day exchange period. Please email sales@francesca.com.au with the style of your bracelet & we can assess the alteration request for you.

 

THE ITEM I LIKE IS SOLD OUT?

If the item is sold out, we have a button below the 'sold out' sign called ‘request stock’.  Enter your e-mail address and we will send you an automatic e-mail as soon as it is available for purchase!

 

WHEN DO I RECEIVE MY ORDER?

When you place an order before 2pm AEST, we will despatch your order the same day, except during busy sale periods. If you place an order after 2pm, we will process and despatch the order the next business day. In Australia we offer free express delivery on orders over $50 ($4.95 for orders under $75) 

 

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED ?

Once your order has been dispatched from Francesca HQ, and is in the hands of our courier company, Australia Post, we will send you a shipping confirmation e-mail with a tracking number (to use with Australia Post) to follow the progress of your delivery.

 

CAN I TRACK MY ORDER?

Yes, we will send you a shipping confirmation e-mail once your order has been despatched. This includes your tracking details so you know where your jewellery is at all times!

 

I NEED MY ORDER BY TOMORROW, HOW CAN I MAKE SURE THIS WILL HAPPEN?

If you order with us before 2pm AEST and live in a metro area within Australia – as well as qualifying within the Australia Post express post network, you should receive your order the very next day when selecting express post at checkout. 

 

HOW DO I USE A GIFT CARD ONLINE ?

To use your gift card online you simply need to enter the code (letters and numbers will be included) on the back of your gift card which is below the barcode. The gift card amount will be deducted off your order total. Please note this does not cover postage costs.

 

HOW LONG ARE GIFT CARDS VALID?

Gift cards are valid for one year from the date of purchase.

 

HOW DO I USE STORE CREDIT ONLINE?

Once your request for store credit is accepted you will receive a discount code for the approved value. Your credit can then be used upon checkout of your online order in the discount code panel.

 

HOW DO I USE A DISCOUNT CODE?

A discount code can be applied to orders once you are at the checkout stage of your order. The code should be entered in the discount code panel and once you press apply it should take the discount amount off the order total. Please note this does not apply to postage costs. Only one discount code can be issued per order.

  

"I AM NOT HAPPY WITH MY PURCHASE, CAN I RETURN IT?"

We accept returns within 2 weeks from date of purchase.

Please note due to hygiene reasons you cannot return earrings & personalised pieces i.e engraved styles unless faulty. View our full returns policy HERE

 

DO YOU HAVE A STORE WHERE I CAN TRY ON THE JEWELLERY?

We sure do! We have 2 retail stores & a kiosk.

TAS

Cat & Fiddle Arcade, Level 2, Hobart.

VIC

Melbourne Central, Shop 231, Level 2, Melbourne.

Highpoint - Kiosk between Apple & Sephora, Level 3, Highpoint.

 

I HAVE A QUESTION AND NEED THE ANSWER ASAP?

We have a live chat option at the bottom left of your screen. Live chat hours are 9am-5pm Monday to Friday. Otherwise you can reach us via phone on 0487 893 650

  

CAN I CHANGE MY ORDER ONCE I HAVE PLACED IT?

Once an order is placed we allow for 30minutes for any changes or cancellations of orders. After this time the order cannot be changed/cancelled.

 

WHO CAN HELP ME IF I AM HAVING TROUBLE ORDERING ONLINE?

Use our live chat option at the bottom right of your screen (9am-5pm Monday to Friday) Alternatively you can reach us at sales@francescesca.com.au or call us on  0487 893 650

 

HOW DO I KNOW WHAT SIZE I AM?

Each item has measurements in their product descriptions along with a ring & bracelet size chart. 

 

DO YOU SHIP INTERNATIONALLY (OUTSIDE AUSTRALIA)?

Yes we do offer international delivery for a flat rate of $10 & Free on orders over $150

 

DO I NEED TO BE HOME WHEN MY ORDER IS DELIVERED?

Yes, all of our packages require someone to be home & a signature upon delivery.  If nobody is home, a card will be left with instructions on which local post office your parcel has been re directed to.

DO YOU HAVE A LOYALTY/ACCOUNT SYSTEM?

Yes we do! At the bottom right hand side of your screen you can join our Loyalty club & accrue franc points!

DO YOU MAKE ALL FRANCESCA PRODUCTS IN HOUSE?

Our beaded bracelets and many limited edition pieces are handcrafted with love in Hobart, Tasmania. As we have grown, we have partnered with various artisans around the world to help keep up with demand!

We pride ourselves on high quality yet affordable jewellery. We believe in developing our brand and products in a responsible manner and partner with manufacturers worldwide who specialise in the area of expertise needed for our collections. These manufacturers comply with our ethical standards of safe working environments, our labour policies and are sustainable companies. We are committed to manufacturing products in a responsible manner and have a very close relationship with all our constituents.

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