Please allow a 48 hour processing time before your Locket order is shipped. Delayed shipping times may occur during promotional periods. Lockets cannot be added to Francesca Create Bracelets or any other bracelets within our collection.
Warranty only valid for jewellery included (lockets and chains), not valid on images provided. Please see Francesca warranty here.
Your images will be printed in black and white on matte 260gsm waterproof paper. However, we do not recommend wearing the lockets in water. Chosen images will only be printed for the box and locket, no extra copies will be provided.
Explicit images will not be accepted. If explicit images are uploaded the order will be cancelled and customer refunded.
Please note, do not store the jewellery within the box provided as this is designed to keep the piece safe during transit. Please ensure to store your jewellery in a specifically designed jewellery box. See our jewellery boxes here.
If you place an order with a pre-order item within the same transaction as other pieces, your entire order will be held and shipped together once the pre-order is ready for dispatch from our HQ.
Each pre-order item has an estimated shipping date within the description.
All Francesca loyalty points have a 6 month expiry from the purchase date if no further orders are placed within that timeframe.
Loyalty rewards cannot be used in conjunction with any other offer, promotion, discount code or charity piece.
Minimum cart value required for each reward.
Once reward has been redeemed we are unable to add the points back onto your account.
Please contact firstname.lastname@example.org if you have any queries.
All sale items are prices as marked.
No exchange, return or refund on sale items unless deemed faulty.
While stocks last.
Sale pieces available online only, sale items are not available in stores.
All discount codes exclude Noir, charity, gift cards, jewellery care, sale and bridal collections.
This does not apply to discount codes generated via our loyalty program.
PRODUCT CARE & WARRANTY
To view our product care & warranty information, please click here.
SHIPPING & DELIVERY
To view our shipping & delivery information, please click here.
RETURNS & EXCHANGE
To view our returns & exchange information, please click here.