Francesca Terms & Conditions

No discounts or promotional codes valid on Advent Calendar, no returns or exchanges valid on Advent Calendar, unless deemed faulty. Bracelet sizes can be returned for size adjustment after January 1st 2022.

Buy 1 get 1 FREE Essence Bracelet  whilst stocks last. Must add both bracelets to cart to receive discount. No exchange, return or refund on Essence Bracelet promotion items unless deemed faulty. While stocks last. Available online only, not available in stores.

No exchange, return or refund on mystery gift items unless deemed faulty. 
While stocks last. Mystery gift promotion available online only, not available in stores.

We offer complimentary photo printing for all lockets placed online. Please allow a 48 hour (business days) processing time before your Locket order is shipped. Delayed shipping times may occur during promotional periods. Lockets cannot be added to Francesca Create Bracelets or any other bracelets within our collection.

Warranty only valid for jewellery (lockets and chains), not valid on images provided. Please see Francesca warranty here

Your images will be printed in black and white on matte 260gsm paperChosen images will only be printed for the box and locket, no extra copies will be provided.
Explicit images will not be accepted. If explicit images are uploaded the order will be cancelled and customer refunded. 

Please note, do not store the jewellery within the box provided as this is designed to keep the piece safe during transit. Please ensure to store your jewellery in a specifically designed jewellery box. See our jewellery boxes here.

If you place an order with a pre-order item within the same transaction as other pieces, your entire order will be held and shipped together once the pre-order is ready for dispatch from our HQ.
Each pre-order item has an estimated shipping date within the description.

All Francesca loyalty points have a 6 month expiry from the purchase date if no further orders are placed within that timeframe.
Loyalty rewards cannot be used in conjunction with any other offer, promotion, discount code or charity piece.
Minimum cart value required for each reward.
Once reward has been redeemed we are unable to add the points back onto your account.
Please contact if you have any queries.

All sale items are prices as marked.
No exchange, return or refund on sale items unless deemed faulty. 
While stocks last.
Sale pieces available online only, sale items are not available in stores.

All discount codes exclude Charity, gift cards, advents and jewellery care collections.
This does not apply to discount codes generated via our loyalty program.

To view our product care & warranty information, please click here.  

To view our shipping & delivery information, please click here.

To view our returns & exchange information, please click here.