Francesca Terms & Conditions

FLASH SALE
15% off, storewide* DISCOUNT CODE MUST BE APPLIED AT CHECKOUT TO BE VALID. Online only, excluding gift cards and charity items. cannot be used in conjunction with any other offer. No returns on items purchased within this promotion unless deemed faulty. Promotion is valid from 12:00pm 26th April 2022 - 12:00pm 27th April 2022 (or until stocks lasts).

BEVEL JEWELLERY BOX GIFT WITH PURCHASE
Spend over $100 and receive the Bevel Jewellery Box FREE. Bevel Jewellery Box MUST be added to cart and discount code GWPBEVEL added at checkout to receive the free gift. Valid from 1pm Tuesday 29th March 2022 until midnight Sunday 3rd April 2022 AEDT. Valid online only. Minimum spend $100 to receive free gift. 

FRANCESCA LOCKETS
We offer complimentary photo printing for all lockets placed online. Please allow a 48 hour (business days) processing time before your Locket order is shipped. By purchasing your locket with photo you agree to Francesca staff members viewing the photo.

Your images will be printed in black and white glossy 200gsm photo paperChosen images will only be printed for the box and locket, no extra copies will be provided.
Explicit images will not be accepted. If explicit images are uploaded the order will be cancelled and customer refunded. 
Delayed shipping times may occur during promotional periods. Lockets cannot be added to Francesca Create Bracelets or any other bracelets within our collection.
Warranty only valid for jewellery (lockets and chains), not valid on images provided. Please see Francesca warranty here

Please note, do not store the jewellery within the box provided as this is designed to keep the piece safe during transit. Please ensure to store your jewellery in a specifically designed jewellery box. See our jewellery boxes here.

MYSTERY GIFT PROMOTION
No exchange, return or refund on mystery gift items unless deemed faulty. 
While stocks last. Mystery gift promotion available online only, not available in stores.

PRE-ORDER
If you place an order with a pre-order item within the same transaction as other pieces, your entire order will be held and shipped together once the pre-order is ready for dispatch from our HQ.
Each pre-order item has an estimated shipping date within the description.

LOYALTY PROGRAM
All Francesca loyalty points have a 6 month expiry from the purchase date if no further orders are placed within that timeframe.
Loyalty rewards cannot be used in conjunction with any other offer, promotion, discount code or charity piece.
Minimum cart value required for each reward.
Once reward has been redeemed we are unable to add the points back onto your account.
Please contact hello@francesca.com.au if you have any queries.

SALE COLLECTION
All sale items are prices as marked.
No exchange, return or refund on sale items unless deemed faulty. 
While stocks last.
Sale pieces available online only, sale items are not available in stores.

DISCOUNT CODES
All discount codes exclude Charity, gift cards, advents and jewellery care collections.
This does not apply to discount codes generated via our loyalty program.

PRODUCT CARE & WARRANTY
To view our product care & warranty information, please click here.  

SHIPPING & DELIVERY
To view our shipping & delivery information, please click here.

RETURNS & EXCHANGE
To view our returns & exchange information, please click here.

CELEBRATE YOUR MUM'S STORY COMPETITION

Collection Notice 

Francesca Collections Pty collects your personal information (including name, phone number, email address and membership details) when you enter this promotion for the purposes of administering the promotion. If we do not collect your personal information you will not be able to enter this promotion or claim your prize. If you have an enquiry or complaint about your personal information, please contact us at hello@francesca.com.au

Conditions of Entry

  1. Participation in this promotion is deemed acceptance of these terms and conditions.`
  2. The Promoter is Francesca Collections Pty Ltd ABN 77 600 515 017 located at 85 Collins Street, Hobart, TAS, 7000 (Promoter).
  3. This competition is open to all residents of Australia over the age of 18 years. Directors, management, employees, officers and contractors (and their immediate families) of the Promoter or of the agencies or companies associated with this promotion are ineligible to enter. Participants under the age of 18 must first seek permission from their parent or legal guardian to enter, and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions.
  4. The competition commences at 12pm (AEDT) on 7 April 2022 and concludes on 8 May 2022  (AEDT) (Promotional Period)

    How to Enter

    • Find our promotional post on our Instagram or Facebook account (@franesca.com.au or Francesca Collections), like the post and tag 3 people in the comment section (you must also be following @Francesca.com.au or like our Facebook page to be a valid entry)
    • Fill out the giveaway form via the link in our bio

    Winning Determination

    The winning entry for the Prize will be drawn at random at the offices of Francesca Collections Pty Ltd ABN 77 600 515 017 located at 85 Collins Street, Hobart, TAS, 7000 on 8 April 2022 and announced via our Instagram post, story or caption and winner will also be notified at this time via email.

    Francesca reserves the right to feature the names of prize winners publicly.

    The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner is required to respond to the Promoter’s direct message within seven (7) days or they may forfeit the prize. If any prize remains unclaimed after 14 days of the winning Submissions being announced, the Promoter may deem that the grand prize winners and/or the runners-up are ineligible to receive the prize.

    The Promoter’s decision is final, and no correspondence will be entered into.

    Other

    Francesca Collections will add the name and email address of each entrant to its customer database for marketing and communications purposes. By entering this competition, entrants agree to receive further communications from Francesca Collections. Customers can elect to discontinue communications from Francesca Collections at any time. 

    Entrants grants Francesca Jewellery sub-licensable and perpetual right and license to reproduce, publish, distribute, display, repost, share and edit all competition entry content for or on behalf of Francesca Jewellery in any and all media now known or developed in the future, including the right to create derivative works; which includes but is not limited to:

    • Posting to social media platforms
    • Use in Francesca Jewellery's digital, email or text message communications
    • Use in online advertising within social media platforms

    If a winner of a prize is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf.

    Entries are deemed to have been received by Francesca Collections when received by Francesca Collections software system, not when submitted by the entrant's computer.

    Francesca Collections is not responsible for any late, lost, stolen, invalid, unintelligible, misdirected, incomplete or otherwise corrupted entries, nor is it responsible for any failure to receive entries due to a transmission error or technical failure of any kind. Any such entry will immediately be deemed disqualified by Francesca Collections.

    Francesca Collections will not replace the prize if it is lost, stolen or if they cannot be properly identified because of damage. Prize winners will be required to provide identification when claiming the prize and may be requested to provide proof that they are the authorised account holder of the email address supplied at the time of entering the competition. Francesca Collections reserves the right to reject or disqualify an entrant if it believes the entrant has not complied with these Terms and Conditions or if it believes that an entrant may undermine the legitimate operation of this competition.

    By entering into this competition, each entrant agrees to be bound by these Terms and Conditions and Francesca Collections Privacy Policy. Enquiries about this competition and/or Francesca Collection’s Privacy Policy can be directed to hello@francesca.com.au.

     

    4 DAYS OF GIVEAWAYS FACEBOOK COMPETITIONS

    Conditions of Entry

    1. Participation in this promotion is deemed acceptance of these terms and conditions.
    2. The Promoter is Francesca Collections Pty Ltd ABN 77 600 515 017 

    located at 85 Collins Street, Hobart, TAS, 7000 (Promoter).

    1. This competition is open to all residents of Australia over the age of 18 years. Directors, management, employees, officers and contractors (and their immediate families) of the Promoter or of the agencies or companies associated with this promotion are ineligible to enter. Participants under the age of 18 must first seek permission from their parent or legal guardian to enter, and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions.
    2. The competition commences on 28th April 2022 and concludes at 11:59PM (AEDT) on Sunday 27th March 2022 (Promotional Period).

     

    How to Enter

    To enter the 4 Days of Giveaways competition:

    1) Like the post and follow us (Francesca Collections) on Facebook

    2) Tag a mum and tell us why she should win

    3) Share the post to your timeline for an extra entry!

     

    Winning Determination

    The winning entries for the Prizes will be drawn at random at the offices of Francesca Collections Pty Ltd ABN 77 600 515 017 located at 85 Collins Street, Hobart, TAS, 7000 on Monday 2nd April 2022 and announced via our Facebook post, story or caption and winner will also be notified at this time via direct message through the Facebook application.

    Francesca reserves the right to feature the names of prize winners publicly.

    The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner is required to respond to the Promoter’s direct message within seven (7) days or they may forfeit the prize. If any prize remains unclaimed after 14 days of the winning Submissions being announced, the Promoter may deem that the grand prize winners and/or the runners-up are ineligible to receive the prize.

    The Promoter’s decision is final, and no correspondence will be entered into

    Prize

    1 x pair Keshi pearl earrings, 1 x Oval locket, 1 x New Mamma Necklace, 1 x Decade cuff, each piece in the winner's respective choice of metal tone.

    Other

    Entries are deemed to have been received by Francesca Collections when received by Francesca Collections software system, not when submitted by the entrant's computer.

    Francesca Collections is not responsible for any late, lost, stolen, invalid, unintelligible, misdirected, incomplete or otherwise corrupted entries, nor is it responsible for any failure to receive entries due to a transmission error or technical failure of any kind. Any such entry will immediately be deemed disqualified by Francesca Collections.

    Francesca Collections will not replace the prize if it is lost, stolen or if they cannot be properly identified because of damage. Prize winners will be required to provide identification when claiming the prize and may be requested to provide proof that they are the authorised account holder of the email address supplied at the time of entering the competition. Francesca Collections reserves the right to reject or disqualify an entrant if it believes the entrant has not complied with these Terms and Conditions or if it believes that an entrant may undermine the legitimate operation of this competition.

     

    By entering into this competition, each entrant agrees to be bound by these Terms and Conditions and Francesca Collections Privacy Policy. Enquiries about this competition and/or Francesca Collection’s Privacy Policy can be directed to hello@francesca.com.au.