Francesca Terms & Conditions

HELLO2021 PROMOTION
Discount code HELLO2021 to be added at checkout to receive 15% off site-wide, online only.
If discount code is not added before checkout the discount will not be honoured. Excludes Gift Vouchers and Charity Collections.
No returns, exchanges or refunds on promotional sale items unless deemed faulty.
Not to be used in conjunction with any other offer.
Offer valid from 8.00am Thursday 31st December 2020 until 3.00am Friday January 1st 2021 AEDT.

FRANCESCA LOCKETS
Please allow a 48 hour processing time before your Locket order is shipped. Delayed shipping times may occur during promotional periods. Lockets cannot be added to Francesca Create Bracelets or any other bracelets within our collection.
Warranty only valid for jewellery included (lockets and chains), not valid on images provided. Please see Francesca warranty here

Your images will be printed in black and white on matte 260gsm waterproof paper. However, we do not recommend wearing the lockets in water. Chosen images will only be printed for the box and locket, no extra copies will be provided.
Explicit images will not be accepted. If explicit images are uploaded the order will be cancelled and customer refunded. 

Please note, do not store the jewellery within the box provided as this is designed to keep the piece safe during transit. Please ensure to store your jewellery in a specifically designed jewellery box. See our jewellery boxes here.

PRE-ORDER
If you place an order with a pre-order item within the same transaction as other pieces, your entire order will be held and shipped together once the pre-order is ready for dispatch from our HQ.
Each pre-order item has an estimated shipping date within the description.

FREE GIFT WITH PURCHASE
Gift wrapping is not valid on free gift items. While stocks last. Add free gift at checkout.

LOYALTY PROGRAM
All Francesca loyalty points have a 6 month expiry from the purchase date if no further orders are place within that timeframe.
Loyalty rewards cannot be used in conjunction with any other offer, promotion or discount code.
Minimum cart value required for each reward.
Once reward has been redeem we are unable to add the points back onto your account.
Please contact hello@francesca.com.au if you have any queries.

SALE COLLECTION
All sale items are prices as marked.
No exchange, return or refund on sale items unless deemed faulty. 
While stocks last.
Sale pieces available online only, sale items are not available in stores.

DISCOUNT CODES
All discount codes exclude Noir, charity, gift cards, jewellery care, sale and bridal collections.
This does not apply to discount codes generated via our loyalty program.

PRODUCT CARE & WARRANTY
To view our product care & warranty information, please click here.  

SHIPPING & DELIVERY
To view our shipping & delivery information, please click here.

RETURNS & EXCHANGE
To view our returns & exchange information, please click here.