- We ship items out weekdays! If you order before 2pm on a weekday we will dispatch your order same day (unless you are contacted by email regarding your order). Orders placed after 2pm will be shipped next business day.
- FREE LOCAL PICKUP - HOBART STORE ONLY *Not available from 1st December 2019 until 2nd January 2020*
- ORDERS OVER $75 - FREE Express Delivery (1-2 BUSINESS DAYS AUSTRALIA WIDE*)
- ORDERS UNDER $75 - $4.95 Express Delivery (1-2 BUSINESS DAYS AUSTRALIA WIDE*)
- NEW ZEALAND ORDERS - $10 Express Shipping or FREE on orders over $150
- INTERNATIONAL ORDERS - $15 Standard Shipping or FREE on orders over $150
- PLEASE NOTE: Rural Australian areas may incur longer transit times
- WE MAY ENCOUNTER LONGER ORDER PROCESSING TIMES DURING PEAK SALE PERIODS. PLEASE ALLOW UP TO 3 BUSINESS DAYS TO RECEIVE SHIPPING CONFIRMATION.
INTERNATIONAL ORDERS PLEASE NOTE
All prices on Francesca are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
Please note, Afterpay is available on Francesca purchases over $100
No returns on sale items unless deemed faulty.
If you are unhappy with your purchase, you may return it within 2 weeks for a credit note that can be used in store or online. We do not offer refunds for change of mind. A refund will be given for any goods which are faulty. Please note, due to hygiene reasons you cannot return or exchange earrings unless faulty.
Personalised pieces (monograms and engraved pieces) are unable to be returned or exchanged due to their bespoke nature.
Return shipping cost on items is $9.95
If you would like to return your item, please submit your return request HERE
Once we receive your return, we will contact you and arrange your credit note or exchange. If the item has been worn or damaged it will not be accepted as a return. It is recommended that you ship your return with appropriate tracking as we will not assume responsibility for any item which is lost or damaged.
All Francesca pieces come with a warranty of 3 months and our Noir and Watch ranges have a warranty of 12 months. Our warranty will only be valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. Francesca pieces are delicate by nature and therefore should be worn with care. When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.
All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
The goods will not be of acceptable quality if such goods:
(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe; or
(e) are not durable.
Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.
The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.
To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.
When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.
If you have any enquiries please email us at email@example.com