FREE EXPRESS POST ON ALL AUS ORDERS OVER $75

Shipping

 

SHIPPING OPTIONS

FREE LOCAL PICKUP HOBART STORE ONLY

ORDERS UNDER $75  - $4.99 Express shipping 

ORDERS OVER $75 - Free express shipping 

INTERNATIONAL ORDERS: $20 flat rate shipping or free on orders over $150

PLEASE NOTE: WE MAY ENCOUNTER LONGER ORDER PROCESSING TIMES DURING PEAK SALE PERIODS. PLEASE ALLOW UP TO 3 BUSINESS DAYS TO RECEIVE SHIPPING CONFIRMATION.

 

RETURNS:

2 week return policy:

If you are unhappy with your purchase, you may return it within 2 weeks of purchase for a credit note in store. We do not offer refunds for change of mind. A refund will be given for any goods which are faulty. Please note, due to hygiene reasons you cannot return earrings unless faulty.

Personalised pieces (monograms and engraved pieces) are not able to be returned due to their bespoke nature.

 

Return Process:
If you would like to return your item, please email us at sales@francesca.com.au and ship to:
Francesca Collections
Suite 206, 86 Murray Street 
Hobart
Tasmania 7000.
 

Once we receive your return, we will contact you and arrange your credit note. If the item has been worn or damaged it will not be accepted as a return. It is recommended that you ship your return with appropriate tracking as we will not assume responsibility for any item which is lost or damaged.

Warranty:

All Francesca pieces come with a warranty of 3 months and our Noir and Watch ranges have a warranty of 12 months. Our warranty will only be valid if the jewellery is proven by our jewellers to be defective due to the manufacturing process.  Your Francesca warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or Repair is at the sole discretion of Francesca. Charges may apply for the repair of pieces deemed outside warranty. Francesca pieces are delicate by nature and therefore should be worn with care. Please see the care instructions below.  When a good is repaired or replaced under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

 
Consumer Law:

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality. 

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;

(b) are not acceptable in appearance and finish;

(c) have defects;

(d) are unsafe; or

(e) are not durable.

Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.

The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration. 

To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply

 

If you have any enquiries please email us at sales@francesca.com.au

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