ORDERS OVER $75 - FREE Express Delivery (1-3 BUSINESS DAYS AUSTRALIA WIDE*)
ORDERS UNDER $75 - $4.95 Express Delivery (1-3 BUSINESS DAYS AUSTRALIA WIDE*)
FREE LOCAL PICKUP - HOBART STORE ONLY
INTERNATIONAL ORDERS - $10 flat rate shipping or free on orders over $150
RURAL AREAS MAY INCUR LONGER TRANSIT TIMES
WE MAY ENCOUNTER LONGER ORDER PROCESSING TIMES DURING PEAK SALE PERIODS. PLEASE ALLOW UP TO 3 BUSINESS DAYS TO RECEIVE SHIPPING CONFIRMATION.
Personalised pieces (monograms and engraved pieces) are not able to be returned due to their bespoke nature.
If you would like to return your item, please email us at firstname.lastname@example.org and ship to:
Suite 206, 86 Murray Street
Once we receive your return, we will contact you and arrange your credit note. If the item has been worn or damaged it will not be accepted as a return. It is recommended that you ship your return with appropriate tracking as we will not assume responsibility for any item which is lost or damaged.
All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
The goods will not be of acceptable quality if such goods:
(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe; or
(e) are not durable.
Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.
The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.
To the extent permitted by law (including Australian Consumer Law), Francesca reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.
When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply