We know you’re excited to get your Francesca pieces as quickly as possible, which is why we ship orders out during our business days from our studio in Hobart, Tasmania. You will receive a shipping confirmation email once your parcel has been collected by Australia Post/DHL.

All shipping costs (intrastate, interstate and international) are calculated after any coupon, discount code or promotion is applied.

All orders must be signed for upon delivery and we are unable to accommodate requests for items to be left unattended.

Order Tracking

Once you receive your tracking notification email, you can track your order here!

You may find it handy to manage your deliveries, by downloading the Australia Post ‘MyPost’ app on the App Store or Google Play here.

Processing Times

We are busy dispatching your orders Monday to Friday!

Please be sure to note if your item is a pre-order item, a locket or piece from our ETCH Collection, as these items have specific processing times. These timeframes will be advised within the product description.

* During peak times (promotional sales, public holidays and celebratory periods) please allow up to 5 business days to receive your shipping confirmation email, or ready to collect SMS. PLEASE NOTE WE DO NOT HOLD OR DELAY PARCEL POSTAGE AT CUSTOMER REQUEST.

Shipping within Australia

AUSTRALIA POST

Orders under $100.00

- $4.99 standard shipping (3-14 business days Australia wide*)

- $9.99 express shipping (1-3 business days Australia wide*)

Orders over $100.00 will be eligible for FREE standard shipping (except during advertised promotional times where shipping rates apply - see Terms and Conditions)

*depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receiving

Shipping Internationally

Australia Post International Shipping

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Francesca is not liable for these costs. All prices shown on the website will be in $AUD.

New Zealand

- $10 AUD express shipping (2-5 business days*)

- FREE for orders over $200 AUD

All Other Countries United Kingdom- 5-9 business days* United States- 4-8 business days*

- $15 AUD express shipping (10-15 business days*)

- FREE for orders over $200 AUD

*depending on receiving location - we recommend checking the Australia Post website for more information https://auspost.com.au/

Collect-In-Store

$2 service fee! Only available for HOBART customers! you will receive an SMS and shipping confirmation when your order is ready.

To our Melbourne customers, please note we are working on a pick-up in store option for you - We hope to make this possible for you in the near future!

Bulky items (Stacker Jewellery Box)

Our Stacker Jewellery Box has a flat rate shipping of $10.00 within Australia and $20.00 standard Internationally. This product is not available for any free postage promotion.

Shipping & Delivery Policy

Francesca is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.

Francesca is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Francesca is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  Please note we do not hold or delay parcel post at customer request.

INTERNATIONAL PARCELS;  the prices quoted do not include local sales taxes or import duties, which may be charged to you upon entry to your country. Francesca are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. Francesca will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.